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Brewing Business: A Wharton Undergrad’s Experience Managing Penn’s Student-Run Café - Undergraduate

Wharton Stories

Brewing Business: A Wharton Undergrad’s Experience Managing Penn’s Student-Run Café

Image: Photograph by Weining Ding, W'27
How Olivia Turman, W’26, found community, leadership, and clarity through Williams Café.

On the plaza level of Williams Hall, behind staircases that lead to deep hallways of classrooms, adjacent to a silent lounge where students write essays in foreign languages for said classes, a sign announces the Drink of the Week. The drink changes and is often relevant to Philadelphia, like the “Fly Eagles Chai!” during Super Bowl week. In the seating areas by the counter, students gossip, meet with professors, and wait for their shifts to begin. The baristas are deft, bouncing between taking orders and serving customers. 

Interior view of Williams Cafe, with baristas working behind the counter and customers waiting to order in a cozy, well-lit space.
Wilcaf (Photograph by Weining Ding, W’27)

At around 4 p.m., Olivia Turman (W’26) springs into action, training new baristas and keeping track of inventory to ensure the café is stocked for the next day. Williams Café, better known as Wilcaf, is part of Penn Student Agencies, a set of student-run organizations that provide services to students from photography to laundry to water delivery. Every role, from the CEO of Penn Student Agencies (PSA) to the baristas, are students who balance their shifts and duties with their courses. 

Olivia began as a barista at Wilcaf, making drinks and food items. She then transitioned into supervising the catering program, ensuring that events around campus were supplied with coffee and bagels. As operations manager this year, Olivia is responsible for the café’s backend operations. 

“Day to day, I do our inventory and stocking,” Olivia explained. “Every Wednesday, I come in, put away our deliveries, and then count to see what we have and calculate our rates of utilization.” 

Olivia is from a small town in West Virginia called Barboursville, a tight-knit community. 

“It’s the kind of place where you still help your neighbors,” she said. “When I was looking at colleges, I was looking for places where I felt like I could find a similar sense of community.”

Beyond that, because so much of Barboursville is small businesses, she found specific power in the ways that they can play a significant role in bringing people together in a community. For her, Wilcaf serves to honor her upbringing and helps create and strengthen the communities that she applied to Penn for. 

“Yes, we’re just a café on campus,” she admitted. “But for a lot of people, we’re their study spot or we’re the smiling face in the morning when they need their cup of coffee or their bagel.”

The junior is concentrating in management with a specialization in organizational effectiveness, so a significant amount of her work is not only relevant but also an application of her educational focus on leadership and management. One of the courses she’s currently taking, Management 2380: Organizational Behavior, has been directly valuable for leading as a cafe manager. 

“Learning a lot about the best way to do a performance review is super helpful,” the West Virginia native said.  

While performance reviews may seem like something most Wharton students only worry about after graduating, student workers at PSA do yearly performance evaluations.

“I’ve been able to go back and directly apply it when we’re writing the policies for these performance reviews.” 

Beyond that, she uses skills from her finance and accounting Business Fundamentals courses when looking at the budget and accounting books. The case-study style of her coursework, ranging from Management 3010: Teamwork and Interpersonal Influence to Marketing 2110: Consumer Behavior, has allowed her to apply lessons from real-world challenges companies have faced to Wilcaf and PSA’s operations. 

Olivia Turman stands behind the café counter during her shift, wearing a work apron and smiling while serving customers.
Olivia on shift (photograph by Weining Ding, W’27)

“We’re learning about different pricing and marketing strategies and where certain companies went wrong, so we’re not making the same mistakes,” she said about her consumer behavior course. “It’s very helpful to see how companies came out of certain problems so that we can gauge accordingly.” 

Another way that she’s learned about the applicability of her pre-professional and academic pursuits is through the alumni network—during Penn’s Homecoming weekend last year, PSA alumni came back for a reunion that was, of course, catered by Wilcaf. As she talked to the people who had gone through Penn Student Agencies, she understood how the skills she’s gained directly apply to the professional world. 

Next year, she’ll be moving on to a role as the COO of Penn Student Agencies. Having mastered Wilcaf’s operations, she looks forward to understanding the different agencies better and strengthening the community between them. 

As for her continued goals as a barista? She’s in the process of learning latte foam art. A leaf is the easiest for her, but she says a heart is the coolest.

—Alex Zhou, C’25, W’25

Posted: April 22, 2025

Wharton Stories

From Student to Teaching Assistant: Same Class, Different Takeaways

Image: Shriya Shah, 5th from right, with the WH 2011 class on a visit to the British Museum (courtesy of William Dalton, W'27)
How some students build their leadership, academic, and professional experiences by going even further into the classroom.

One of the common threads connecting most courses at Penn is that students will have to engage extensively with the courses’ teaching assistants (TAs).

The role of the TA varies between courses and instructor needs. Between research, professional obligations, and other responsibilities, instructors often require assistance coordinating assignments and responding to questions, and they rely on standout students who have previously taken their course to serve as TAs.

Gabriella Gibson (W’26) TA’d Professor Angela Duckworth‘s Operations, Information, and Decisions 2000: Grit Lab, a popular course that deals with tangible ways to apply reflection and goal-setting to students’ personal lives. Gabriella helped students structure goals to accomplish them successfully.

“I had one student who learned how to cook and used it to get in touch with her culture,” she said. “It’s exciting to see students be able to connect with their identity, family, and culture, and to be able to use a class as a means to do that.”

Of course, everybody has different goals. One of her students set a goal of running a marathon. Another student wanted to dunk a basketball. While she saw some students fulfill their personal goals and decide to pursue them further, some learned that their goals might not have been a great fit, which she felt was equally valuable. As a TA, she could see different insights about passion from a bird’s-eye view.

Gabriel Mora (W’26), a junior who TA’d Management 2910: Negotiations, reported the same.

Negotiations is highly experiential—most class sessions include interactive simulations, games, and exercises done between students. He explained that his role was to help “facilitate those interactions” and read through student journals where students reflected on their experiences in the class.

Gabriel was especially drawn to what he called the “data game.” While taking the course as a student, he could only experience his perspective; as a TA, he could see every perspective.

“Since you’re reading the majority of the journals, you’re able to see the perspectives other students take in the same position as you,” he mentioned. “The more data and feedback you get from these simulations and games, the more you learn about the world, how people might react to how different people will play out in different situations.”


“Being a TA is probably one of the most meaningful things to do in your four years on campus.” —Shriya Shah


Shriya Shah (W’25 C’25) had the privilege of experiencing a similar takeaway over the course of multiple semesters through Wharton 2010: Business Communication for Impact. She served as a teaching assistant for two instructors: Sara Mangat and Riddhima Hinduja.

Since WH 2010 lecturers can also be working professionals, her relationship with Hinduja went into mentorship at a time when she was looking for professional guidance, describing it as “being able to learn from her, sitting down for coffee one-on-one, and speaking about her experience.”

The opportunity to connect with experienced professionals is an important part of being a Penn student, but TAing allowed Shriya to take it one step further into developing a nuanced mentorship.

Shriya stands by a flip chart in an office
Shriya facilitating a case-study discussion on the WH 2011 visit to McKinsey London (courtesy of William Dalton, W’27)

TAing for WH 2010 is especially important, given that the TAs add real-world impact to the instructor’s teaching.

“Teaching assistants model the relevance of the content,” Mangat explained. “They help the students understand the importance of listening and applying the skills they’re learning in the classroom because they have examples through their internships.”

Mangat describes the TA role as necessary for the course to succeed: “As a TA, they have to cross and become part of the instructional team. When I talk to them, I try to get them to understand that they’re a bridge.”

In the fall, Shriya TA’d Wharton 2011: Global Business Communication for Impact, a Penn Global Seminar, which combined the business communications tactics of WH 2010 with added context on how they can be applied in global scenarios. During winter break, she traveled to London with the class for a week.

This gave Shriya even more understanding of the students with whom she had built a mentor-mentee relationship throughout the semester.

“When you go on a PGS, you’re able to understand a student more holistically,” she said. “You can understand how the student operates and what they’re interested in.”

Like Gabriella and Gabriel, Shriya’s key takeaway revolved around the various perspectives that she was helping to facilitate. The small cohort had different degree combinations and interests, meaning she could glean unique takeaways while building relationships with each student.

Wharton lecturer Steven Blum has taught a Negotiations section for over 30 years and has had three teaching assistants per class for the past 15 years. He sees it as a core responsibility to provide them with a rich educational experience as a TA and agrees with the TAs: the opportunity to TA is still a chance to be a student and engage with the course material.

However, having a TA is a two-way street, and Blum acknowledged how much he has gained from having TAs.

“Absolutely, some of the strongest educational interactions I’ve had are with my TAs,” he said.

Gabriel, from the TA side, felt that same impact: “When I was looking for guidance on what I was planning to do after college, in terms of my career, he was the first person I reached out to.”

—Alex Zhou, C’25, W’25

Posted: April 7, 2025

Wharton Stories

Unlocking the World: Global Learning Opportunities

Image: Students on a Wharton International Program trip to China (Courtesy of Jonathan Song, C'25)
Wharton students share their experiences traveling abroad on four short-term programs offered by Penn.

In addition to semester-length programs, Wharton and Penn offer opportunities that merge unique experiential education with short-term travel across the globe. Four students discuss their experiences traveling to Europe, Bali, and Ghana.

Walking the Red Carpet at Cannes

Kaia Chambers on the red carpet at Cannes Film Festival
Kaia Chambers on the red carpet at Cannes Film Festival. (Courtesy of Kaia Chambers)

Every morning, Kaia Chambers, W’26, had a café latte before heading to the cinema. She had never experienced a high-heel dress code before coming to Cannes, but when walking on a red carpet next to major celebrities and producers in the film industry, it would be a necessity.

After classes ended last May, Kaia traveled with the Penn Summer Abroad Cannes program to attend the prestigious Cannes Film Festival in France. Penn Summer Abroad provides course credits for students to study internationally for a span of weeks, ranging from hiking in the Alps to learning Spanish in Madrid. In Cannes, some of the year’s most famous films premiere, and for the week, Penn students get to observe a global hub of the film production and distribution businesses.

For Kaia, who is passionate about cinema and one day hopes to have her own production company, seeing the business behind these premieres was highly informative.

“We would walk out of the theater, and people are making calls, bidding and auctioning about who’s going to distribute that film.”

The next morning, she would see which company won the bid in Deadline magazine. Owing to the high-profile nature of the festival, she wasn’t just watching small, independent films; she attended the premieres of the most acclaimed and buzzy films of the year, such as Oscar winner Anora and Megalopolis.

She also had the opportunity to connect with individuals working both behind the scenes and on stage.

“Everyone next to you at Cannes is someone,” she said. “I had no ego when it came to going up to people and asking what they do.”

The best part, she says, was being able to use the “student card,” and that producers and financiers at the top of their field were more willing than usual to chat with curious students.

On the red carpets, she saw every type of celebrity, giving her once-in-a-lifetime opportunities to engage with those celebrities.

“I talked to Bella Hadid!” she recalled laughing, as if she couldn’t believe it either. “Seriously, yes. I have a photo with Bella Hadid.”

Tourists Studying Tourism in Bali

Students pose in front of a traditional Balinese temple
PGS students pose in front of a traditional Balinese temple in Penglipuran Village, Indonesia. (Courtesy of Lindsay Graves)

While Kaia was on the red carpet in Cannes, Lindsay Graves, W’27, was walking the beaches of Bali. With her Critical Writing Seminar, she traveled to two towns in Bali, Ubud and Denpasar, to learn firsthand about the seminar content: Tourism, Sustainability, and Local Impact.

This course was one of 18 Penn Global Seminars offered in the 2023-2024 academic year. Each Penn Global Seminar, or PGS, focuses on a subject with international implications for a semester. During winter, spring, or summer break, the class then travels to the associated region to meet with key stakeholders in the field.

Some PGS courses, like Lindsay’s, are available to students as early as their first semester on campus. This made the oftentimes daunting task of meeting people in her first year easier.

“We all came into the class with the knowledge that we were going to spend 10 days on a trip together,” Lindsay said. “We came in very excited to form relationships with each other. We had weekly lunches after class and became almost like a little family of sorts.”

The trip itself began in the capital of Bali, Denpasar. The students heard guest lectures on sustainable tourism and the impact of tourism on the region and went behind the scenes at museums to learn further about how tourism has influenced Bali’s culture. When discussing her visit to Bali’s largest university, Udayana University, Lindsay mentioned her newfound relationships with students at Udayana as one of the highlights of her trip.

“We formed very personal connections,” she said. “We ended up hanging out with the students. We still follow each other [on Instagram].”

Even though the course was housed in the College of Arts and Sciences, she was able to relate its contents to her interests in business. For example, one of their assignments was to create a white paper, and she wrote hers on large hotel chains and sustainable tourism.

She says that when they went to a five-star Hilton Hotel, she “was able to think from that business perspective and not just a tourist perspective of how this could be changed.”

The trip was deliberate about the class experiencing different layers of Balinese tourism and culture. They stayed in both traditional village-style and corporate hotels, which allowed her to see the duality of different tourism opportunities.

Beyond the traditional souvenirs that she brought home from the trip, she tried to take home more intangible parts of the culture with her.

“I’m a big foodie, so I loved nasi goreng, which is the fried rice over there. I tried to recreate it at home. I’ll never be able to.”

Think Tanks and Takeaways in Copenhagen and Stockholm

Hannah Zhang poses for a picture in Sweden on her WIP Trip. (Courtesy of Hannah Zhang)

Hannah Zhang, W’25, traveled with two instructors and 20 peers to Denmark and Sweden the summer after her first year. Under the Wharton International Program to Copenhagen and Stockholm, she was able to travel to the headquarters of companies like H&M, IKEA, LEGO, Pandora, and Klarna.

A key part of their experience was getting to meet CEOs, CMOs, and other key executives at these firms, and to learn directly from them at their “home base.” She mentioned Klarna as a particularly stimulating experience—rather than a traditional speaker event where they would ask questions and listen, the Wharton students were engaged in a “think tank” with Klarna executives.

“I was a first-year at the time, and I was shocked that they cared anything about what we had to say. It was like, ‘So what do you think? How can we improve?’” Hannah recalled. “We were basically asking questions and pointing out how they weren’t being customer centric.”

Even though they learned about the companies before going, Hannah mentioned that being able to “dig deep” when asking questions allowed her to understand the vision of the companies in a way that would be impossible without visiting them in their home countries.

“In this context, it’s like a two-way street where they’re asking for your opinion,” Hannah noted. “This is their home base, and they can show you a lot more.”

The counterpart of their company visits were cultural excursions. In Denmark, they went to Tivoli Gardens, an amusement park in the center of Copenhagen. In Sweden, they traveled between towns to see castles across the country.

Hannah said that the itinerary “was such a perfect balance of learning and exploring.”

She studied abroad in London as a result of this experience: “This was one of the reasons I wanted to go abroad… [WIP was] absolutely life changing.”

Hospitals, Factories, and the IMF in Accra, Ghana

Sophia Shi, W’25 C’25, participated in a Wharton Global Modular Course (GMC) during her spring break: HCMG/OIDD: Health Care and Business in Ghana.

Students walk through a street market in Accra
Walking through a street market in Accra with more than 100 vendors. (Courtesy of Sophia Shi)

GMCs provide experiential learning in “key business locations around the world.” The courses, held during breaks throughout the school year, span most continents and cover complex business topics in emerging markets and in developed economies.

In 2024-2025, courses range from “Anticipating Business in an Emerging Socialist Country” in Vietnam to “Luxury Branding and Retailing in France: Bringing it into the 21st Century.”

Unlike other global programs, GMCs are open to undergraduate and graduate students, and Sophia was one of only two undergraduates on her trip. The remainder were MBAs, who gave her some unique insights.

“It was really interesting. I got a lot of career advice from them,” she said. “A lot of them are in fields that I want to eventually get into. One of them was even a politician.”

During the trip, they visited rural and urban hospitals, steel and chocolate factories, and heard from a variety of speakers. One, for example, came from the International Monetary Fund to discuss the emergence of mobile money in the region. This linked together Sophia’s interests of healthcare equity and business, and she was able to compare them between cultures and countries.

Some of their speakers would come to their nighttime get-togethers, and she was especially impressed by one Wharton alum she spoke to.

“One of the speakers associated with Wharton is working from Philly to Ghana and is trying to start a new diagnostics testing company since a lot of clinical trials are done with only Caucasian patients,” she said. “He’s trying to spread clinical trials to test more West African patients, too.”

They also enjoyed opportunities beyond the academic and professional aspects of the trip. Like Lindsay, Sophia’s cohort went to the beach and had a large buffet-style dinner by the water.

She also highlighted how calm the culture was and how different that was from the student mindset.

“Whenever we would go and be in a rush, [the Ghanaians] would always be like: ‘Calm down. You’re exactly where you need to be in this moment.’”

Even though it lasted only a week, the GMC was key for understanding Sophia’s future beyond her career ambitions. Through unexpected networks and philosophies, it brought her out of her comfort zone and expanded her horizons.

—Alex Zhou, C’27, W’27

Posted: March 26, 2025

Wharton Stories

Finding Camaraderie by Finding City Hall

Image: Students explore Center City with the Philly Connection (Courtesy of the Wharton Undergraduate Division)
Wharton first-years helped pilot a new activity that familiarized them with Philadelphia and connected them to each other in a meaningful way.

Before classes began in August, nearly 100 Wharton students were already in Philadelphia, racing each other throughout Center City. They held envelopes with cryptic pictures, asking each other questions about their identities, histories, and things they were excited about in the upcoming school year.

They took the trolley, bus, and subway all around the city, ranging from iconic City Hall to one of the 4,300 murals across the City of Brotherly Love. All were either Joseph Wharton Scholar (JWS) or Successful Transition and Empowerment Program (STEP) students, and the majority were first-years.

They were participating in Philly Connections, an activity developed by Dr. Utsav Schurmans, Director of Research & Scholars Programs, and a team of Undergraduate Division staff members. It was piloted during New Student Orientation and focused on introducing new students to the city through an interactive scavenger hunt.

Ayaan Jeraj, a first-year from Vancouver, participated on his third day in Philly. He says it allowed him to strengthen his relationship with his STEP mentors.

“It’s a similar premise to the Amazing Race,” he explained and said the mentors “let us figure things out, and if we needed help, nudged us in the right direction.”


‘I wish I took advantage of the city more.’


Schurmans mentioned the program was created in response to interactions with older students.

“I’ve often done an exercise where I’m talking to seniors, and the thing that I’ve often heard is, ‘I wish I took advantage of the city more,’” he said.

Inspired by a Boston University program, Schurmans says the activity familiarizes students with how to use public transit and city landmarks but he also hopes the students continue to be curious about the city and enjoy collaboration as a method for meeting and connecting with others.

While Center City is only 20 minutes from Penn, and public transit is easily accessible, first-years often opt to stay on campus.

However, STEP and program mentor Jayla Hanson, a second-year from Alabama, explains how Philly Connections did precisely what it promised: “I know it’s easy to go meet up at a dining hall, but I was surprised by how much I actually got to know somebody through doing activities, like when we were taking the train.”

Ayaan reported that one of his favorite parts was when his mentors shared stories and advice based on their experiences with the locations. As they walked, his mentors explained how they liked to spend their time in the past few years enjoying the city.

Both Jayla and Ayaan mentioned their appreciation for mentorship through STEP, and Philly Connections allowed them to bond further with their STEP mentors and mentees through Philadelphia as a tool for connection. One of the first questions starts to build this relationship: “Describe the origin story of your name.”


“I was surprised by how much I actually got to know somebody through doing activities, like when we were taking the train,” —Jayla Hanson, W’27, C’27


Each team was a small group of 4-5 with an upper-level student mentor leading them. Within each envelope, a card contained information on their next stop, and together the group deciphered the clue.

The first stop for all was somewhere on campus, for example, the Penn Women’s Center. At this stop, the group answered questions to learn about each other’s backgrounds and interests. One of the first questions was: “What’s a celebration that’s meaningful to your culture?”

After finding a destination, groups took a photo before moving on to the next, riding one of the many public-transit options to downtown Philly on SEPTA, the region’s mass-transit system. Some took historic trolleys only steps from first-year dorms while others caught a bus at an on-campus stop. A goal of Philly Connections was to demystify and allow students to use efficient and cost-effective ways to travel to Center City.

After discovering two more locations downtown, the groups returned to campus to eat lunch together. Each team shared their distinct experience, and a slideshow displayed the group photos throughout the meal.

After the students began the school year, they reported applying this experience to their Penn one.

“I went shopping with one of my friends,” Jayla shared. “He was like, ‘Do you know how to use the bus system or subway? Because I don’t know.’ Like, yeah, actually, I do know how to use it.”

Philly Connections will continue at next year’s pre-orientation with JWS and STEP. Schurmans also plans to present it at a Penn conference this summer, offering the model and its infrastructure for campus partners to replicate.

As the weather has gotten colder, first-years may be more preoccupied with hanging out with friends on campus given the newness of everything, but Ayaan, the first-year from Vancouver, now recommends that they go to Reading Terminal Market, the Liberty Bell, and other Philadelphia landmarks when they have time. He mentions that Philly Connections was the first to show him one of the most important landmarks of his East Coast and Penn experience: “I saw my first Wawa!”

—Alex Zhou, W’25, C’25

Posted: February 4, 2025

Wharton Stories

Finding the Rhythm Behind Business Fundamentals

Image: Grace playing music on the Quad. Photo courtesy of Grace Gramins.
Grace Gramins, W’26, finds harmony between music production and business.

It seems these days that every college student wants to be a DJ and that we’ve lost a long-held appreciation of pure singing. However, on Penn’s campus, you can hear quiet humming while studying in Huntsman Hall and a raw voice belting for large crowds in the Annenberg Center for the Performing Arts. All you have to do is look for Grace Gramins.

It actually runs in the family for Grace. Her mother moved to New York City to audition for Broadway, and while doing so, she worked on Wall Street. It makes sense that Grace has been raised with that intersection in mind. In New York, she started her educational career at the Special Music School, where she first learned violin and then began to compose music.

As she continued songwriting, she developed an interest in business in tandem. Throughout high school, her volunteer work was focused on helping with organizations’ marketing, which had natural intersections with her interest in producing music.

While she identified this intersection between business and production as an interest when applying to Wharton, she was able to see it through with her undergraduate experience in marketing courses.

“Writing music and editing it to cater to my consumers was something I was inherently doing,” Grace said. “But then I was able to attach it to a real concept and principle in my marketing class.”

The same goes for her Management 1010 course: “I learned about horizontal and vertical diversification, and I moved from writing to producing music which was vertical diversification in a way, but I had no words for it until I took that class and was able to understand exactly what I was doing.”

Business gave her the vocabulary behind some of the more pragmatic decisions she was making in her creation of music. It also gave her the ability to understand recent movements and trends in the music business.

When she began to write music in high school, she viewed it very entrepreneurially, akin to creating a business or product, which was where marketing came in. When she refers to music business, she means applying principles of management and finance to it.

When it comes to finance, Grace says that as a music creator, she has enjoyed learning about different deals within the business: “The intersection of all that has been really exciting for me to apply my passion for music to the different concepts I’m learning in my business classes here in Wharton.”

In February, Grace produced and released a single, “Falling.” While her business education taught her to tie in some of the more pragmatic, less emotional aspects of the art form, she also utilized the music department at Penn. While making the song in her second year, Grace took Professor Anna Weesner’s songwriting course as part of her Popular Music and Jazz Studies minor.

“It was a great forum to connect with other students who were passionate about songwriting,” she said. “Adding music classes throughout my four years has been a great way to learn about music in a more formal setting.”

A person singing into a microphone while playing an electric guitar on stage. A banner with musical themes is in the background.
Grace performs at a concert hosted by the TEP fraternity in the fall of 2022. (Photo credit: Penn Records)

While her education played a large role in her production process, she also found connectivity and inspiration from the people around her. She played the song and received live feedback from Penn Counterparts, her acapella group. Counterparts is Penn’s oldest all-gender pop and jazz acapella group, and John Legend was a part of Counterparts during his time at Penn. As the music director this year, Grace is responsible for musical arranging the music and conducting their shows.

“I had watched Counterparts YouTube videos before coming to Penn, and I had written about them in my [application] essays,” she reminisces. “That’s opened such an awesome door for me to have a community on campus of people studying and being interested in different things outside the group.”

Even beyond the classroom and her social circles, access to Wharton’s faculty has helped her navigate the business of music creation. When she got a contract in the fall of her first year, her Legal Studies 1010 professor looked over it with her.

While all these experiences at Penn continue to overlap, Grace still finds time for personal endeavors.

“I’m going to continue immersing myself with Wharton and business,” she said. “I’m currently working on producing another song, so hopefully that comes out soon.”

—Alex Zhou, W’25, C’25

Posted: January 15, 2025

Wharton Stories

Trimming the Jib and Other Ways to Think About Business 

Image: Undergrads learn to sail an obstacle course in formation on the Chesapeake Bay. (Photo credit: Will Keyworth Photography)
An immersive look inside Team Sailing, a Wharton Leadership Venture designed to foster team cohesion in a high-pressure environment.

The mast began to pitch towards the water at a harsh 45-degree angle. The wind blew rain horizontally against the sailors, and for the first time, they had to balance pulling the boat’s cables with wiping their faces off. The sailboat had never moved this fast, and everybody suddenly was familiar with the physics behind how wind turns into speed.

Dillon Hale, the instructor, laughed a bit to himself and reminded students that “as much as it feels like it, the boat won’t tip over. You’ll only fall into the water if you try to.”

However, these were not sailing athletes or physics students; they were four business students far outside their comfort zones. They got on the Wired about an hour earlier, and only one had sailing experience.

As quickly as the storm started, it ended. The wind slowed in the opposite direction, and the rain turned into a light mist, but they weren’t allowed to cheer quite yet. The sail at the front of the boat began to flap wildly, and the boat slowed.

Malek DeBrabander, W’25, yelled, “I’m ready to switch directions!”

Rachel Doman, W’26, and Abu Mcunu, W’25, with the confidence of experienced sailors, yelled in response, “Ready to tack!”

Abu, on the left side, let go of the taut cable. Rachel, on the right side, began pulling furiously until the cable tightened and locked it into place. The boat satisfyingly tilted and picked up speed, and for a second, it felt like the boat was flying.

The waves grew larger, and everybody on the boat groaned. They weren’t ready for another storm, but Dillon said the opposite was occurring.

“Waves are just a history of the wind.”

A team and their instructor ride choppy waves through the wind and rain. (Photo credit: Will Keyworth Photography)

The Road to Adventure

On a Friday at 6 am, seeing a coach bus waiting outside Huntsman Hall on Penn’s campus is not surprising.  The usual guess is that students are going to New York or DC with their clubs for career treks.

Wharton Leadership Ventures (WLV) often uses them to take students to unusual locations, such as rural Pennsylvania or upstate New York for daylong “intensives” like high-ropes courses or mountain biking. WLV also flies students to locales like Cotopaxi in Ecuador or Patagonia for week-long hiking and backpacking Expeditions over winter and spring breaks.

“We’re doing things in a completely new environment,” said Erica Montemayor, Senior Associate Director of WLV. “What students take most from this experience is just getting out of their comfort zone.”

Venture experiences are coordinated and overseen by Wharton undergrads known as Venture Fellows. A fellow was on every boat during this intensive, helping facilitate acclimation and reflection during and after the sailing experience.

Kai Mai, a fellow on his fourth sailing venture, explains: “You learn how to lead a wide range of students and see their leadership styles, and by the end, you walk away with an expanded skill set.”

Learning to lead as a venture fellow features standards like speaker events and communication training but also has unorthodox aspects.

“We do hands-on outdoor learning during fall and spring training, and then we divvy ourselves up and lead these intensives and expeditions,” Kai said. “We actually have mountain guides do some of our trainings.”

The Practice Run

The role of the venture fellow becomes clearer when watching Malek lead different groups during the intensive. At the start of the day, he takes attendance and ensures everybody gets their food. Once the bus arrives in Annapolis and everybody wakes up from their morning naps, he leads the group through an icebreaker.

Once the ice was broken, the groups were ready to sail. The first part of the day would consist of learning how to sail, and the second part would culminate in an obstacle course similar to regular sailing competitions, where each group would have to organize themselves into a pre-set formation and go around the course five times in a time trial.

The rain picked up as everybody boarded their boats for the practice run. On the Wired, instructor Dillon taught the group the vocabulary of a sailboat. To turn, the front sail had to match the direction of the wind, or in sailing terms, people on port and starboard needed to “tack” or “trim the jib” to match the movement of the wind.

The practice run featured leadership struggles, uncoordinated tacks, and Dillon’s intervention to keep the boat moving. As the rain picked up and slowed down, everybody settled into their roles after being forced to adapt to hard conditions.

After lunch, the instructors explained the next step of the intensive. They flipped over the whiteboard to showcase a colorful illustration of boats moving between cones. At the start of each time trial, the finish line order would be listed, and they would time the speed it took the boats to cross the finish line. They gave each boat a walkie-talkie, and the instructors took a step back – it was time for the students to lead each other.

As the rain picked up and each boat moved to the start of the course, each team began practicing using the walkie-talkies.

“Can somebody tell a joke right now?”

Another team chimed in: “We’re not going to do well at this.”

The time trial’s structure meant that each team was working to compete against their previous performance. As each round continued, the boats got more efficient at moving into the proper formation at the finish line and presented faster times. By the final round, the last boat crossed the finish line in ten minutes. Everybody cheered as the time was announced through the walkie-talkies.

Wharton students pose in their lifejackets before team sailing gets underway. (Photo credit: Will Keyworth Photography)

Reflecting on the Race

The way WLV teaches leadership is separate and entirely connected to the in-class business education.

Malek, the fellow on the Wired, explains that venture fellows “go to expert talks of organizational psychologists and learn what the best techniques are for leadership,” which is reminiscent of the leadership techniques taught in courses like Management 3010.

WLV heavily emphasizes the value of reflection and transference, ensuring that the experience’s lessons are brought into real-world business and leadership contexts. While organizational psychologists can help guide the theories behind leadership, a key theme of the ventures is that leadership is also built in unorthodox environments and contexts and that organizational success is not only present in the workspace.

“We’ve adopted after-action reviews from the military where we go back and reflect and recap these moments,” Kai, another fellow said.  “Whenever I do something new, and I make a mistake here or there, I’m able to adapt these AAR techniques into my life.”

Kai then quickly runs through an example of his reflection process.

“Am I communicating this thing well? Or should I try to think about this in a different way? Or what is that other guy thinking?” Kai asked. “There are so many factors at play that AAR has allowed me to pinpoint and focus on that present moment.”

y utilizing different reflection and learning processes, venture fellows have been able to think about leadership in nontraditional, nuanced ways. The best part is that they can bring these processes to the participants, as seen by the Wired boat’s after-action review (AAR).

Rachel, the third-year student on the Wired, reflected: “There was a lot of new terminology and figuring out what worked, but once we got in sync with the jib, it was very rewarding to work well as a team and watch everybody else come into their roles.”

The corollary here is readily apparent – college students are often put in unfamiliar, jargon-heavy internships or courses where they have no option but to adapt to the language and culture of their new environment. While different, sailing is another example of how teamwork can make it easier to gain these necessary skills.

The goal of the sailing intensive was to gather a group of strangers, put them into an unfamiliar context, and derive success from the entire team’s ability to adapt to new circumstances. It was even satisfying to come in last place.

“There’s something kind of metaphorical about the fact that we had to be last in order to make sure that everyone else was able to succeed,” Abu, W’25, said. “Accomplishing that goal was a great moment because we all figured it out together.”

Erica agrees. “It’s complete chaos, but it’s interesting to see what you’ve learned, apply it, and move quickly,” she said. “Because life is always going to move, and it’s either going to move you or you’re going to respond to it.”

After the AARs, everybody thanked their instructors, and the sun peeked out of the clouds and began shining brightly. The Chesapeake Bay began to shimmer, rays reflecting off the water and twinkling against the boats. The whole group groaned, and everybody started to complain about how they had to sail in the unforgiving rain just a few hours earlier.

When walking towards the bus, laughter and chatter filled the air as everyone talked freely, arms slung around the shoulders of their old crewmates and new friends. As the wind blew through the narrow streets, the conversations got louder, and the group turned into one big wave of sound.

—Alex Zhou, C’25, W’25

Posted: December 13, 2024

Wharton Stories

Bridging the Cultural Divide

Personal experience and selfless family sacrifice led Tsion Bezabih, W’27, to create a nonprofit aimed at helping young people connect.

One morning in my Ethiopian home, when I was seven years old, I was awakened by the sounds of laughter and packing. I quickly got out of bed and saw our luggage piled up on the floor next to my mom. I asked, “Where are we going?” She replied that we were going on a shirshir, which meant “vacation.” My parents would always call anything a shirshir, whether it was a trip to the amusement park in Addis Ababa or a visit to Awasa, a vacation spot in Ethiopia. So I assumed we were taking a short getaway to one of the usual local destinations. When we arrived at the airport, I was confused by my aunt’s and grandmother’s tears. Little did I know I wouldn’t be back for another six years.

During my family’s first year in the United States, I frequently complained about our moving away, which I could see hurt my parents. I had vivid memories of my parents back in Africa, with my dad drawing cartoons and heading the office of a newspaper company while my mom owned an import/export business. All of that changed in the U.S.: My dad worked as a valet attendant and my mom as a custodian. At times they juggled two jobs each to support our new lives here in Philadelphia. Going from an office to jobs like those wasn’t easy for my parents, especially considering they weren’t fluent in English. The hardships they went through helped me see how fortunate I was to have parents willing to make such sacrifices. Their difficult path led me to Penn, and during move-in last fall, I saw another Habesha woman pushing a cart twice her size, and I couldn’t hold back my tears. She reminded me so much of my mother.

My parents’ sacrifice, mixed with the hardships I witnessed in Ethiopia, inspired me to help others — initially, orphans in Ethiopia. After reading my college essay on the topic, my former eighth-grade math teacher and mentor, Larry Kaplan, GED’97, reached out to discuss a similar program he was thinking of developing. We quickly set up a meeting at a Center City cafe to discuss our plans for what would later be known as the Philly Unity Project, or Philly UP.

Read the full story at Wharton Magazine.

—Tsion Bezabih, W’27 

Posted: December 11, 2024

Wharton Stories

Making a Tangible Impact through Snider Consulting

Image: A Snider Consulting team meets with an instructor in Tangen Hall (Photo credit: James Graves)
Through the four-year consulting program at Penn, undergrads get real-time experience with startups almost from the minute they step on campus.

At the end of October, as Locust Walk’s trees hit their peak bloom of red and orange, students were submitting their midterm essays and Esha Pathi, W’25, was getting ready for her team’s midpoint presentation.

“We’ve conducted a ton of interviews with other students and are hoping to share our findings in a clean, synced way to the client,” she explained. “It’s a chance to recalibrate the scope – midpoint is a great sanity check, touching base to see if the client wants you to dive deeper or completely pivot for the final presentation.”

She spoke with the fluency and professionalism of a seasoned consultant while describing how Snider Consulting manages relationships with their clients. To be fair, she is a seasoned consultant. This is her fourth year in Snider, and she currently serves as her team’s engagement manager (EM). As an EM, she oversees her consulting group to ensure they are on track to accomplish their weekly and semester goals.

Snider Consulting is a four-year program in Penn’s Venture Lab that hires Penn student consultants to provide “tailored research, analysis, and execution support to meet clients’ needs.” As a part of Penn’s expanding entrepreneurship opportunities for students, Snider Consulting not only utilizes students’ unique experiences and knowledge but also hires them directly as paid student workers.

The way it works is teams of students work with companies to solve strategic problems for them. The students meet weekly within their teams, with Snider Consulting as a whole, and with their clients to deliver those results.

Jon Potter, Snider’s growth program director, explains how the program has changed over the years: “It’s evolved to the point where the undergrad program is pretty much exclusively focused on Penn startups, from students or faculty, companies coming from the Penn ecosystem.”

They have worked with a variety of clients, ranging from global consulting firms to growth stage startups that have raised eight figures and early-stage clients that have since gone on to raise Series A and B funding from venture capital firms.

Both Esha and Shivani Desai, a fourth-year who is an engagement manager and leading the first-year training program, have felt the impact of working for high-growth Penn enterprises and the accountability of Snider Consulting being a paid, high-responsibility job.

Shivani says that “it’s put a sense of responsibility on me from an early stage, and it was nice to receive formal feedback my first year. I carried myself better at Penn.”

The four-year aspect of the program is especially compelling. The tangible impact that Snider provides to companies is incredibly valuable, and students often report that it has far-reaching implications beyond their first year.

“As much as college is really important, a lot of it is kind of low stakes because you’re only doing things for yourself,” Esha said. “Snider was the first time that I did something for the success of someone else’s company. There’s a lot of additional pressure to execute at 120 percent and that’s the attitude that I’m going to take into the future.”

As Shivani and Esha discussed their progression through the program, they continually mentioned that they gained a sense of tangible confidence that allowed them to carry themselves with more professionalism in the workplace. However, having such early access to Snider Consulting’s network has also allowed them to explore which workplaces to channel this energy towards.

Through their four-year experience in Snider Consulting, students wear a variety of hats. They start out learning by doing—training their financial analysis skills and interfacing with clients and their real-world challenges. As they progress, they begin to take on mentorship roles with the first-years and lead the processes that accomplish real impact for Penn startups.

Shivani declared her concentration in entrepreneurship because of her experiences working with these startups, and through Snider, she gained exposure to Venture Lab as a whole. The summer after her first year, she participated in Venture Lab’s Bet on Entrepreneurship program that connected her with an internship at a venture-capital firm in San Francisco.

When Esha was looking for internships, she “tapped into the Snider network, a really great community of alumni that have gone on to do such incredible things. Everyone in Snider pays it forward.”

However, this focus on “paying it forward” doesn’t stop at the alumni network.

Michael Sarboraria, W’28, C’28 (Photo credit: Weining Ding, W’27)

Michael Sarboraria, a first-year in the Life Sciences and Management program, began his time in the Snider Consulting training program in early October. In high school, he worked on a passion project that produced braces for multiple-sclerosis patients, and he came into Penn looking to gain exposure to life sciences entrepreneurship.

Of his time in the training program so far, he mentions that his biggest takeaway is the willingness of upper-level students like Esha and Shivani to serve as mentors in his professional and personal development.

“The training really starts from the ground up,” he remarked. “The fact that they’re willing to put aside time and actually invest in the younger students in the program is the most positive form of mentorship I’ve had.”

However, the mentorship extends beyond professional into personal. Shivani says that Snider “sets up coffee chats where students can grab a coffee or meal, and the upper-level students get to know them outside of the projects that they do.”

Students also learn the necessary business art of the coffee chat and get to earn that coffee money themselves. Michael has done a few coffee chats and gotten the inside scoop about course selection and life at Penn, but he’s excited to “graduate” the training period.

“I’m looking forward to completing the training program,” he said. “My next step is actually getting involved in the program and trying to make an impact for some of these startups that I’ve been really excited to see passing through.”

—Alex Zhou, C’25, W’25

Posted: December 4, 2024

Wharton Stories

Wharton Field Challenge: Empowering Financial Futures

Image: Penn students explain to visiting West Philadelphia high-school students the difference between index funds and their returns. (Photo courtesy of MGMT 3530 TAs)
Third-year Anthony Wright describes taking an Academically Based Community Service (ABCS) course that teaches West Philadelphia middle- and high-school students financial literacy

This semester, I am taking an ABCS course, Management 3530: Wharton Field Challenge: Financial Literacy Community Project, a course that focuses on helping middle- and high-school students in West Philadelphia become financially responsible.

When researching Wharton as a prospective student, I fell in love with the idea that students were granted the opportunity to take ABCS classes and apply the knowledge learned inside the classroom to help West Philadelphia students. MGMT 3530 stood out to me in particular because it focuses on teaching financial literacy to students in underserved communities. As someone who grew up in a low-income community and a household with minimal financial literacy, I often turned to news articles, documentaries, and renowned business professionals to gain financial knowledge and advice. After finding this class, I knew it would be a privilege to share the financial knowledge I have learned at Wharton with these students and help them attain a life of financial freedom.

The class is structured in two main parts: lectures and in-class teaching lessons. On Mondays, Penn students meet to review the key financial literacy concepts we will cover in each week’s lesson plan. Moreover, we learn about the wealth disparities in the West Philadelphia community and how to best combat them. In these lectures, students are equipped with the knowledge and skills to hone their teaching techniques, classroom strategies, and overall basic financial literacy.

On Tuesdays through Fridays, Penn students go into West Philadelphia schools to build one-on-one relationships with middle- and high-school students and teach key financial literacy concepts covered in the lectures. The students are not only taught concepts but are also able to put this knowledge into practice. They have the opportunity to create the beginning stages of their own startups and can implement new skills in their business models. Furthermore, many students often begin investing in safe investments such as mutual funds, the S&P 500, and other high-performing, low-risk investment options, which start their journey to financial freedom and generational wealth.

One of the most surprising experiences I have had so far in this course is how interested these younger students are in learning about financial literacy. Whether it’s learning about ETFs (exchange-traded funds) and mutual funds, investing in stocks, or maintaining higher assets than your liabilities, the West Philadelphia students are so intellectually curious about what we are teaching and are constantly asking us ways they can immediately implement our advice into their lives and their financial wellbeing.

This course has been nothing short of eye-opening. Being able to witness these students’ brilliant ideas and their motivation to create generational wealth for their families has showed me how impactful this class is.

Growing up, I attended a school called Beacon Academy that helps eighth graders from underserved communities in Boston apply to independent boarding schools. This school changed the trajectory of hundreds of students’ lives, including mine. I was able to pursue my dreams of attending a New England boarding school which opened the door for me to attend a school like Wharton. After pursuing a career in finance, I want to return to Beacon Academy to continue the life-changing work they do and provide more students with the opportunity to create a better life for their families and themselves through education.

MGMT 3530 has inspired me to not wait until I am finished pursuing my career in finance to have an impact in underserved communities. Instead, it has shown me that I can have an impact on young students’ lives throughout my career.

For anyone who is on the fence about taking this class, I would highly recommend that they do. It is hard to understand the impact that you can have on students’ lives until you are in the classroom with them and directly interacting with them. For a lot of these students, they have never had the access to such helpful and useful financial advice, and are often so appreciative of the lessons we plan for them. Moreover, this class often gives students the inspiration as well as the confidence to attain a life of financial freedom, generational wealth, and potentially even pursue careers in business or finance.

Anthony Wright, W’26

Posted: November 25, 2024

Wharton Stories

Crayon Politics: Simplifying Complex Policy for Young Voters

Third-year Chuby Madu, along with fellow Wharton students, launched Crayon Politics, a student-run platform dedicated to providing Gen Z with easy-to-understand data to be more informed voters.

What specific experience motivated you to start Crayon Politics?

I started competing in congressional debates in middle school. While competing, one thing I often noticed from researching current events was that social welfare cases that were highly desired by the public were often still shot down in Congress. So, in a way, I have always been aware of a disconnect between politicians’ policy and what constituents want.

Where did the name come from?

The name Crayon Politics stemmed from our site’s goal of portraying political information in a simple, digestible way. When thinking about simplicity, my mind went to elementary school. From there, I started thinking about the different elements of elementary school until I started thinking about crayons. Crayons worked perfectly because they symbolized simplicity while also being multicolored. Politics isn’t just red and blue.

Why did you decide to initially focus on the Israel-Hamas war, climate change, and reproductive rights?

In politics, there are millions of issues. Since the goal of the site is to make politics more digestible, we aimed to unpack three key issues that voters care about. We went about this by interviewing over 200 Penn students on what key issues they thought mattered the most this election and showcased the results on our site.

We plan to expand the scope by continuously changing the topics showcased on the site based on data from our users on what they believe are the biggest issues in our current political climate. We also have a newsletter that will unpack current events and topics across all topics.

How do you avoid oversimplifying complex topics and misinformation?

The goal of our site isn’t to be the final destination for acquiring political information but rather the first step in the right direction. To engage most people in taking that first step, our information has to be simple and digestible. Our goal is to teach people to become data- and fact-driven voters rather than defaulting to their voting biases (for example, race, gender, political affiliation). To assist voters to be more research-driven, we link out debates and governmental resources towards the bottom of our website that users can explore.

We limit bias and misinformation by focusing on candidates’ past actions and current stances through direct quotes. Data that is shown on our site is confirmed information of what a candidate has either said and/or voted on for a particular issue.

How has your time at Penn contributed to your ability to create a product like this?

My time at Penn has opened my eyes to the power I have as an individual. I’ve taken a couple of entrepreneurship courses like Social Entrepreneurship that emphasizes creating with social benefit. That culture and drive to innovate while assisting people is what I brought to this. By going to Penn and taking entrepreneurship courses, exploring Venture Lab, and meeting entrepreneurially minded people, I’ve learned that startups/businesses have the power to make a difference in critical issues.

What are your long-term goals for Crayon Politics?

Our long-term goal is to push people to become more informed voters. By having more informed voters that leads to more informed voting decisions which ultimately puts better people in positions of power, creating better policy. We think young people especially have the power to lead this change, so we are focusing on Gen Z voters.

As we expand, we want to include more Penn writers and students interested in politics. We are considering expanding it as a club where students can volunteer. We’re hoping to onboard writers from other schools by recruiting them from their school newspapers.

—Alex Zhou, W’25, C’25

Posted: October 31, 2024

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